Let us exceed your expectations!
+ What services does UpTown Concierge offer?
UpTown Concierge EXCEEDS EXPECTATIONS when organizing homes and offices, shopping and doing errands, assisting with re-locations, arranging travel and MORE! Visit our Services & Pricing page.
+ What services are NOT performed by UpTown Concierge?
We do it all, except the "Three C's" - Cooking, Cleaning, and Children (babysitting).
+ What areas of Atlanta and New York does UpTown Concierge service? Is there a travel fee?
We service the greater Buckhead and Brookhaven neighborhoods. Travel to your location is free within a 10-mile radius of 2625 Piedmont Road, Atlanta 30324 office. Our travel outside that radius is billed at $15 per five miles. Also, we always budget 30 minutes for travel to each appointment; if our travel time is longer than 30 minutes, the additional time will be deducted from your service period.
We service the Manhattan and the Hamptons neighborhoods.
+ Do you offer a consultation before I book my first service?
Yes! We offer a FREE 30 minute consultation.
Atlanta appointments - Click the “Book Now” link, select "Atlanta", set up an account, select the date and time you want your service (minimum of 3 hours!), enter your credit card information to hold your appointment time, and relax - you are all set. Once you set up your account, you will never have to enter the information in again, just log in and book!
New York appointments - Please call to schedule.
+ How do I pay for your time?
We accept MC/Visa/Amex or check. When you book online, you will create a customer profile and enter your credit card information into our secured system. Your card will not be charged until after your appointment unless you prefer to pay with check. If you have a pre-paid series or gift certificate, we will apply those towards your services.
+ Am I supposed to tip my Concierge?
While tipping is not required, it is always appreciated. When paying via credit card, you may let us know in advance if you would like to add a tip.
+ What if I am not home?
You do not have to be home when we come to your house. We will make all necessary arrangements prior to your appointment so that we can access your home and check off your "to do" list.
+ What is your cancellation or “no-show” policy?
Should you need to cancel your appointment with UpTown Concierge, please do so online or by calling 678-378-3690 at least 48 hours in advance of the start of your appointment time. Any cancellations within 48 hours of your scheduled appointment will incur a 50% cancellation fee. The charge will automatically be applied to your credit card on file. The same fee applies to clients who do not show up for their scheduled appointment.
+ Is there a minimum or maximum number of hours that I can book?
All services (except for the FREE 30 minute consultation) must be booked for a minimum of 3 hours. You may book up to 12 hours for a single day.
+ How do I contact you?
You may email UpTown Concierge at email@example.com. We look forward to assisting you and your friends!