Let us exceed your expectations!
+ What services does UpTown Concierge offer?
UpTown Concierge EXCEEDS EXPECTATIONS when organizing homes and offices, shopping and doing errands, assisting with re-locations, arranging travel and MORE! Visit our Services & Pricing page.
+ What services are NOT performed by UpTown Concierge?
We do it all, except the "Three C's" - Cooking, Cleaning, and Children (babysitting).
+ What areas of Atlanta and New York does UpTown Concierge service? Is there a travel fee?
We service the greater Buckhead and Brookhaven neighborhoods. Travel to your location is free within a 10-mile radius of 2625 Piedmont Road, Atlanta 30324 office. Our travel outside that radius is billed at $30 per concierge. Also, we always budget 30 minutes for travel to each appointment; if our travel time is longer than 30 minutes, the additional time will be deducted from your service period.
We service the Manhattan and the Hamptons neighborhoods.
+ Do you offer a consultation before I book my first service?
Yes! We offer a FREE 30 minute consultation.
Atlanta appointments - Click the “Book Now” link, select "Atlanta", and email your inquiry. Or please call 678-378-3690.
New York appointments - Click the "Book Now" link, select "New York City", and email your inquiry. Or please call 678-378-3690.
+ How do I pay for your time?
We accept MC/Visa/Amex. Your card will not be charged until after your appointment. If you have a pre-paid gift certificate, we will apply those towards your services.
+ Am I supposed to tip my Concierge?
While tipping is not required, it is always appreciated.
+ What if I am not home?
You do not have to be home when we come to your house. We will make all necessary arrangements prior to your appointment so that we can access your home and check off your "to do" list.
+ What is your cancellation or “no-show” policy?
Should you need to cancel your appointment with UpTown Concierge, please do so by calling 678-378-3690 at least 48 hours in advance of the start of your appointment time. Any cancellations within 48 hours of your scheduled appointment will incur a 50% cancellation fee. Any cancellations within 24 hours of your scheduled appointment or "no-shows" will incur a 100% cancellation fee. The charge will automatically be applied to your credit card on file.
+ Is there a minimum or maximum number of hours that I can book?
All project services (except for the FREE 30 minute consultation) must be booked for a minimum of 3 hours. All recurring weekly appointments have a minimum of 2 hours.
+ How do I contact you?
You may email UpTown Concierge at email@example.com or call us at 678-378-3690. We look forward to assisting you and your friends.