Let us exceed your expectations!
+ What services does UpTown Concierge offer?
UpTown Concierge EXCEEDS EXPECTATIONS when organizing homes and offices, shopping and running errands, assisting with re-locations, doing laundry, and MORE! Visit our Services & Pricing page.
+ What services are NOT performed by UpTown Concierge?
We do it all, except the "Three C's" - Cooking, Cleaning, and Childcare.
+ Do you offer a consultation before I book my first service?
Yes! We offer a COMPLIMENTARY 30 minute consultation.
+ How do I pay for your time?
We accept MC/Visa/Amex. Your card number will be collected prior to service but will not be charged until after the completion of your appointment. If you have a pre-paid gift certificate, we will apply those towards your services.
+ Am I supposed to tip my Concierge?
While tipping is not required, it is always appreciated.
+ What if I am not home?
You do not have to be home when we come to your house. We will make all necessary arrangements prior to your appointment so that we can access your home and check off your "to do" list.
+ What is your cancellation or “no-show” policy?
Should you need to cancel your appointment with UpTown Concierge, please do so by calling 678-378-3690 at least 48 hours in advance of the start of your appointment time. Any cancellations within 48 hours of your scheduled appointment will incur a 50% cancellation fee. Any cancellations within 24 hours of your scheduled appointment or "no-shows" will incur a 100% cancellation fee. The charge will automatically be applied to your credit card on file.
+ Is there a minimum or maximum number of hours that I can book?
All project services require a minimum of 3 hours per appointment. All recurring weekly appointments require a minimum of 2 hours per appointment.
+ How do I contact you?
You may email UpTown Concierge at email@example.com or call us at 678-378-3690. We look forward to assisting you and your friends.